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Joana Liberato's Avatar

Joana Liberato

Joined Jun 25, 2024

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Last activity Jun 25, 2024

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Joana Liberato commented,

CommentTicket basics

A customer is asking to be CC'd in every ticket raised from his Organization. I am not sure if we have that feature to keep the requested customer CC'd by default?

The only option I could think of is to manually CC him in every Zendesk ticket raised by his Organization or he may have to ask his team to CC him while they raise a support ticket with us. Is there a feature in Zendesk to do so?

View comment · Posted Jun 25, 2024 · Joana Liberato

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