Natalie Mercuri

Generative search in the Help Center currently requires users to be signed in to access this functionality. However, we do not require users to log in to access our self-service content for the following reasons:

1. It would necessitate significant customer education.
2. It would hinder our ability to capitalize on SEO.

As such, we are unlikely to implement this requirement for our customers. Please update the functionality before release so that anyone accessing our Help Center can use Generative Search.

Thank you!

For similar feedback, please see the comments section of these posts:

• How can I provide feedback for the Generative search in Help Center EAP?
• Generative search for Help Center EAP