
Sara Pearson
-
Total activity25
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes5
-
Subscriptions12
Activity overview
Latest activity by Sara Pearson-
Sara Pearson commented,
Gab Guinto Yes, I followed the instructions exactly. Thanks!
-
Sara Pearson commented,
Nicole Saunders Is there any update on this? You mentioned over 2 years ago that feedback was being passed on. Thanks!
-
Sara Pearson commented,
Eric Gao This report doesnt work. I followed the instructions exactly and I get this error, but I know for a fact there are follow-up tickets..
-
Sara Pearson created a post,
Explore: Ticket resolution time without time between solved and closed
AnsweredI am trying to create a report that shows time between a new ticket created to resolution (solved) for a specific group of people and categories. I want to calculate this time up to ticket status S...
-
Sara Pearson commented,
Does the link have to be a direct file link?
-
Sara Pearson created a post,
Trigger when a ticket has not been assigned from a group to an individual user within the group
We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that specific group are expected to assign the ticket to themselves. I am looking for ...
-
Sara Pearson commented,
Has this been done? It still says planned expected plan to release was before the end of 2021 Katarzyna Karpinska
-
Sara Pearson commented,
Is this feature still not available?