
Sara Pearson
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Last activity
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Activity overview
Latest activity by Sara Pearson-
Sara Pearson created a post,
Trigger when a ticket has not been assigned from a group to an individual user within the group
We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that specific group are expected to assign the ticket to themselves. I am looking for ...
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Sara Pearson commented,
Has this been done? It still says planned expected plan to release was before the end of 2021 Katarzyna Karpinska
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Sara Pearson commented,
Is this feature still not available?