Sara Pearson
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Recent activity by Sara Pearson-
Explore: Ticket resolution time without time between solved and closed
I am trying to create a report that shows time between a new ticket created to resolution (solved) for a specific group of people and categories. I want to calculate this time up to ticket status S...
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Trigger when a ticket has not been assigned from a group to an individual user within the group
We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that specific group are expected to assign the ticket to themselves. I am looking for ...