Chris Osborne

I am very new to child tickets. Very much still learning.

Being able to add the form is good, but we are only attaching the parent ticket form. 

It would be nice to create a child ticket off the parent ticket, using a different form. 

For example: Parent ticket is about trash waste. Create a child ticket about a type of trash and use a form to collect information about that type. 

The parent ticket / conversation can remain, but the side conversation / child ticket can address problems found in the parent ticket, without interfering with the parent ticket. 

 

I'm currently learning on how to set up a view to see only the child ticket, not the parent ticket. Any help appreciated.