Tim

Hello,

We faced an issue with creating tickets.

When we create a new ticket and send it to a client, client do not receive our message, they only receive notification that ticket has been created, but not our text. We can not reach out our customers properly. 
When I worked in another company, we did not have such issue.

Tried to reach out our Sales manager, but no reply for about 2 months, also tried Live-chat and no results too. 

Please help us to solve this issue.

Kind Regards,

Tamirlan