Tatiana Christensen
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Total activity35
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Last activity
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Activity overview
Latest activity by Tatiana Christensen-
Tatiana Christensen commented,
Yes, please, to exclude groups! So time consuming that if not All, then the groups need to be added individually! We have department and brand specific view requirements. The department with most u...
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Tatiana Christensen commented,
Hello, When draft text is added and ticket is being closed, this pop up comes up: But obviously the draft is saved when ticket is reopened. It seems confusing to ignore this message when saving a...
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Tatiana Christensen commented,
Hello, I'm updating {{ticket.comments_formatted}} in notification trigger for creation and update with step 2 code. 1. The code has removed the agent name and time in the ticket content, which is g...
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Tatiana Christensen commented,
We are experiencing an issue with Forwared e-mail content from Outlook not showing in ticket, as ellipsis dissapers. Have created a post here for more details: Ellipsis missing when "Forward" from ...
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Tatiana Christensen created a post,
Ellipsis missing when "Forward" from Outlook with no "View original mail" warning
Hello, It's normal for our customers to coordinate internally before getting back to us, and the decision maker's reply is forwarded to us, but it is not visible in the ticket comment, only in "Vie...
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Tatiana Christensen commented,
Hi, what would be best practice for this, if it's not possible to link a filled out form to an existing ticket, where you refer the customer to fill out the form?
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Tatiana Christensen commented,
We have a requirement for starting a child ticket with end users. Toby, is it still on the road map? Creating a child ticket with agent as requester to change the requester to end user seems as unn...
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Tatiana Christensen commented,
Toby Sterrett could we please also get earlier access? We need it asap in connection with implementation and agent training.