Mohit Sanyal
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Last activity
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Activity overview
Latest activity by Mohit Sanyal-
Mohit Sanyal created a post,
Enabling Zendesk to send emails to corporate emails and distribution list
AnsweredThe triggers and automations should have a capability to enter individual as well as distribution lists email IDs for any notifications to be sent out. As per our used case, a different set of peop...
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Mohit Sanyal created a post,
Knowledge base article restriction
Hi Team, I am observing our business user requests, where they require the KB article categories to be restricted to their specific business units. Currently we have the restrictions at article lev...
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Mohit Sanyal commented,
Is there a possibility to add restrictions at the category levels? Are there any plans to incorporate this feature. Restricting the access at article level is at times a cumbersome exercise.
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Mohit Sanyal commented,
Hi There! I am doubtful about the access (Visible to) option present in the article editing settings. I recently came across an issue where if I had to cross reference an article within a BOT workf...