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Jay (DO NOT DELETE)'s Avatar

Jay (DO NOT DELETE)

Joined Oct 21, 2021

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Last activity Aug 10, 2022

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Latest activity by Jay (DO NOT DELETE)

Jay (DO NOT DELETE) commented,

Community comment Feedback - Apps and integrations (Platform)

Raj Integration Testing- I've attempted a similar workaround by leveraging a web hook to pull the organization name based on a trigger that's fired when tickets are created and updated but have had inconsistent results. 

I'm also leveraging a jira automation to convert the text field addition into a tag to allow for multiple tickets from different organizations to be linked and successfully recorded. 

Would you mind sharing how you approached the issue? Thank you so much! 

View comment · Edited Aug 10, 2022 · Jay (DO NOT DELETE)

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Jay (DO NOT DELETE) commented,

Community comment Feedback - Ticketing system (Support)

Very curious about where this feature is on the roadmap. This is a critical issue and is now presenting a regulatory compliance hurdle to overcome. 

 

 

View comment · Posted Jul 27, 2022 · Jay (DO NOT DELETE)

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