Avatar

Ksenia Shanyuk

  • Total activity
    14
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    7

Activity overview

Latest activity by Ksenia Shanyuk
  • Avatar

    Ksenia Shanyuk commented,

    Reference above, we have some users who have multiple sites with us. And at times they raise tickets from a different email domain, i do not recall below message pops before, but will this fall und...

  • Avatar

    Ksenia Shanyuk commented,

    Hello,  Following from Leo's query, we would like to reset our IVR prompting the caller to select from 2 options depending what their query is. So the end goal is the caller calls our number, then ...

  • Avatar

    Ksenia Shanyuk commented,

    Hello,  We have just migrated to Agent workspace but now I have the below issue occurring: "im ringing a number which isnt on the profile, when i end call, it shows the recording against the number...

  • Avatar

    Ksenia Shanyuk commented,

    Hello  I am also seeking help with the above but I would like to integrate this metric to the classification report.  In particular, I have created a query to show tickets created per classificatio...

  • Avatar

    Ksenia Shanyuk commented,

    Hello  Following from the above, could I please also get assistance with the same issue. One of my agents always gets the majority of the incoming calls. From what I understand after reading variou...

  • Avatar

    Ksenia Shanyuk commented,

    Thank you, Gab. I will review the ticket custom field and will get back if any further assistance required. Appreciate your help. 

  • Avatar

    Ksenia Shanyuk created a post,

    Tickets Classification report

    Answered

    Hello,  I was wondering if you can assist or point me in the right direction. I am looking to tailor make a report that specifically gives me the data of all tickets categorised as per the issue re...