Ksenia Shanyuk
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Total activity16
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Last activity
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Activity overview
Latest activity by Ksenia Shanyuk-
Ksenia Shanyuk commented,
Reference above, we have some users who have multiple sites with us. And at times they raise tickets from a different email domain, i do not recall below message pops before, but will this fall und...
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Ksenia Shanyuk commented,
Hello, Following from Leo's query, we would like to reset our IVR prompting the caller to select from 2 options depending what their query is. So the end goal is the caller calls our number, then ...
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Ksenia Shanyuk commented,
Hello, We have just migrated to Agent workspace but now I have the below issue occurring: "im ringing a number which isnt on the profile, when i end call, it shows the recording against the number...
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Ksenia Shanyuk commented,
Hello I am also seeking help with the above but I would like to integrate this metric to the classification report. In particular, I have created a query to show tickets created per classificatio...
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Ksenia Shanyuk commented,
Hello Following from the above, could I please also get assistance with the same issue. One of my agents always gets the majority of the incoming calls. From what I understand after reading variou...
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Ksenia Shanyuk commented,
@... thank you so much, Gab. Appreciate the response. Just another question, if I may please, when a whats app ticket comes through and an agent picks up the query and responds to the customer with...
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Ksenia Shanyuk commented,
Thank you, Gab. I will review the ticket custom field and will get back if any further assistance required. Appreciate your help.
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Ksenia Shanyuk commented,
Hello, Is there a possibility to convert a WhatsApp ticket to an email one, merging all the previous conversations, if, for example, we need to escalate the customer's query to another department...
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Ksenia Shanyuk created a post,
Tickets Classification report
AnsweredHello, I was wondering if you can assist or point me in the right direction. I am looking to tailor make a report that specifically gives me the data of all tickets categorised as per the issue re...