Jamie Noell
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Total activity16
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Last activity
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
At times, we find that there is an incorrect email address in the system - someone may have cc'd an "agent" but misspelled the email, which has created a new account in our system. We want to remo...
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Jamie Noell commented,
We had to buy Shredder because Zendesk does not provide any tools other than "one by one" review of tickets. While Shredder has helped with creating rules to auto-recover or auto-delete tickets, w...
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Jamie Noell commented,
Rusty, that's existing to hear. Most of the time I am trying to figure out who made the change so I hope the Q4 changes include selecting the object, such as the person, the trigger, the role, etc...
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Jamie Noell commented,
I reported an issue back in June that when a requester replies via email to a closed ticket, the follow-up ticket loses the HTML formatting, so the text is all "jumbled" together - no paragraph sep...
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Jamie Noell commented,
My workaround to this issue with Zendesk is that I created 2 hidden fields: Saved Group Saved Assignee Then, I used a webhook with JSON to auto-set these two fields with the group id and assignee...
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Jamie Noell commented,
Scott, I am very glad to hear that this will be address as we have a similar situation as Luyolo raised.
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Jamie Noell commented,
It would also be helpful to do a CSV upload to create groups, just as we can do an import to create organizations and people.