Jamie Noell
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Total activity39
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Last activity
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Activity overview
Latest activity by Jamie Noell-
Jamie Noell commented,
I remember in the roundtable learning that there are other options to search for in the Audit Log, but they do not display in the Type field: Item Filter for settings, users, or business rules. Sel...
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Jamie Noell created a post,
Set primary email in bulk user CSV import
Our organization has 2 email domains. While we can upload multiple email addresses for each employee, we cannot set the primary email addresses for the users in the CSV upload. Can you please add...
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Jamie Noell commented,
Agreed. We implemented the custom field option and copy using the API to the standard due date field, but I would prefer not to use up API hits for this purpose.
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Jamie Noell commented,
Yes, please display Side Conversation replies. Yes, we could create a ticket view, but this takes up one of 12 slots that we need for other purposes. I wish that we could choose whether to include...
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Jamie Noell commented,
Yes, please!!! Macro and view: Can you please allow view and macro permissions to be by brand. Today, we have global, by agent and for me only. Please add brand as an option as we have to pick so...
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Jamie Noell created a post,
Please move Sort ascending link on custom field set-up screen
Please add the ability to Sort ascending / descending near the Save button. When we have long list of drop-down options on a custom field, like Country:1. We add options at the bottom of the list...
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Jamie Noell commented,
Vicampo.de GmbH, I am wondering if your instance was updated to Agent Workspace where there is no more change option. Instead you can now click directly on the Requester field on the left in the t...
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Jamie Noell commented,
We also would like a due date auto-added based on the creation date. Right now, we set a custom field like Sean did above, and then we have a second trigger with a webhook that copies the custom fi...
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Jamie Noell commented,
Could we get an update on the message that Bill raised?https://support.zendesk.com/hc/en-us/articles/4408893441818/comments/4488958657690 We have started facing the same issue: "Cannot read propert...
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Jamie Noell commented,
At times, we find that there is an incorrect email address in the system - someone may have cc'd an "agent" but misspelled the email, which has created a new account in our system. We want to remo...