Jamie Noell
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Total activity51
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Last activity
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Recent activity by Jamie Noell-
This link is broken. Anyone else have a script to load people to follow a section in Guide?
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Wholeheartedly agree with all of Sydney's points. Our team is to the point of not wanting to use Side conversations primarily due to lack of visibility of the Side Conversation child ticket and la...
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I'm adding what I had posted on another topic which was closed: We have an audit requirement to print PDFs of some conversations especially with out partners. Because we cannot print a Side Con...
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We have an audit requirement to print PDFs of some conversations especially with out partners. Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate tick...
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Very excited about this feature - we have needed it desperately! What is the timing for the GA release when the updates to closed tickets will be available?
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I remember in the roundtable learning that there are other options to search for in the Audit Log, but they do not display in the Type field: Item Filter for settings, users, or business rules. Sel...
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Agreed. We implemented the custom field option and copy using the API to the standard due date field, but I would prefer not to use up API hits for this purpose.
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Yes, please display Side Conversation replies. Yes, we could create a ticket view, but this takes up one of 12 slots that we need for other purposes. I wish that we could choose whether to include...
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Yes, please!!! Macro and view: Can you please allow view and macro permissions to be by brand. Today, we have global, by agent and for me only. Please add brand as an option as we have to pick so...
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Vicampo.de GmbH, I am wondering if your instance was updated to Agent Workspace where there is no more change option. Instead you can now click directly on the Requester field on the left in the t...