Brandon D.

1. Community
2. Feedback - Ticketing System (Support)
3. Announcing Macros keyboard shortcut - We need your feedback :)

I wanted to chime in and say that I was actually searching online to see if this ability was possible using Zendesk and am happy I stumbled upon this post!When my team used another ticketing system...

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• Brandon D.
• Created October 21, 2022 20:24
• 2 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Hey everyone, I've recently installed the Zendesk App within Slack and have been testing it for a few days. I'm only interested in getting slack notifications Upon Ticket Creation and this has work...

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• Brandon D.
• Created August 31, 2022 18:24
• 0 votes

1. Guide
2. ...
3. Customer portal
4. Can I change the text "Submit a request" in the help center?

Hi Ifra SaqlainThank you so much for your quick response and help. After using your first method, I noticed that the "Submit a request" text did change over to "Contact Us" per my Dynamic Content r...

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• Brandon D.
• Created July 14, 2022 15:18
• 0 votes

1. Guide
2. ...
3. Customer portal
4. Can I change the text "Submit a request" in the help center?

I'm currently utilizing the method shared by Nick S. above and have implemented the following code: // translate 'submit a request' to 'contact us' Array.prototype.forEach.call(document.querySel...

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• Brandon D.
• Created July 13, 2022 20:51
• 0 votes

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Zendesk Support dashboard

When viewing the Efficiency tab (or others) in the default Support Dashboard, are the data points representing total calendar hours or business hours based on a schedule?I do have a schedule establ...

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• Brandon D.
• Created April 07, 2022 15:56
• 0 votes