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Chirag Shah
Joined Feb 09, 2024
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Last activity Feb 09, 2024
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Latest activity by Chirag Shah
Chirag Shah commented,
Hello,
I believe two features will be helpful:
1) Allow admins or agents to be able to unthread an email from the ticket and generate for another ticket.
2) Create sub-tickets within a larger ticket and ability to assign sub-tickets to different agents.
View comment · Posted Feb 09, 2024 · Chirag Shah
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Chirag Shah created a post,
If a request is too large and needs multiple agents to work on it, there should be an ability to create sub requests by the agents to split it and assign sub-tickets to other agents.
Posted Feb 09, 2024 · Chirag Shah
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