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Kirsty Fullarton's Avatar

Kirsty Fullarton

Joined Oct 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Kirsty Fullarton

Kirsty Fullarton commented,

CommentAdditional ticket channels

Is it possible to configure the review workflow? For example, we already have a system built that sends 'flagged' articles to review by a senior agent level for triage, before landing at the top Publisher level. We use triggers and macros to make the flow work. This gives us much more control and helps drive accountability with knowledge.

View comment · Posted Oct 12, 2021 · Kirsty Fullarton

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