Recent searches
No recent searches

Kirsty Fullarton
Joined Oct 16, 2021
·
Last activity Oct 22, 2021
Following
0
Followers
0
Total activity
3
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Kirsty Fullarton
Kirsty Fullarton commented,
CommentAdditional ticket channels
Is it possible to configure the review workflow? For example, we already have a system built that sends 'flagged' articles to review by a senior agent level for triage, before landing at the top Publisher level. We use triggers and macros to make the flow work. This gives us much more control and helps drive accountability with knowledge.
View comment · Posted Oct 12, 2021 · Kirsty Fullarton
0
Followers
2
Votes
0
Comments