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Kirsty Fullarton

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Latest activity by Kirsty Fullarton
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    Kirsty Fullarton commented,

    1. Zendesk updates
    2. Announcements
    3. Announcing Flagging in Knowledge

    Is it possible to configure the review workflow? For example, we already have a system built that sends 'flagged' articles to review by a senior agent level for triage, before landing at the top Pu...

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    • Kirsty Fullarton
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    Kirsty Fullarton commented,

    1. Agent guide
    2. Additional ticket channels
    3. Flagging articles in Knowledge

    Is it possible to configure the review workflow? For example, we already have a system built that sends 'flagged' articles to review by a senior agent level for triage, before landing at the top Pu...

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    • Kirsty Fullarton
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    • 1 vote