Kate Horner
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Total activity69
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Last activity
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Member since
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Following0 users
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Votes33
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Activity overview
Latest activity by Kate Horner-
Kate Horner commented,
Hailey Gould I would start a ticket with support to have them remote in then to see what is happening in the report. That is odd that it won't show. Sorry I couldn't be of more help!
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Kate Horner commented,
Hailey Gould I changed the order of my rows to have my Ticket ID's appear after the ticket solved date. 📌I had to use the scroll bar to go all the way over before to see the ticket ID. By changing ...
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Kate Horner commented,
Hailey Gould Try changing the filter at the top to "Ticket Solved - Date"What do you have in your Metrics and rows?
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Kate Horner commented,
Hailey Gould Try it this way
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Kate Horner commented,
Zendesk Zendesk Team Zendesk DevsAn ETA would be great. This bot creates a horrible experience for the end user. It needs to have: Go back a step Go back to the beginning Search the entire help ce...
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Kate Horner created a post,
Manager Visibility - Trigger Alert for tickets left open too long
I have been working with my agents to make sure they are reviewing/responding and closing out their open tickets but it has been a struggle. I don't have time to review everyone's tickets and want ...
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Kate Horner commented,
Could you maybe provide a recipe? Sorry I have a hard time starting from scratch. I don't see that under the metics. Not sure what to put in columns or rows either. Jahn Bronilla
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Kate Horner created a post,
Average Ticket Count by Day
Simple recipe I'm sure but how do I see what our average daily ticket count is?
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Kate Horner commented,
@Riah Lao https://support.zendesk.com/hc/en-us/articles/4408844187034/comments/5110729427354If you toggle back to private, the message would still be there and you could copy paste but it won't aut...
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Kate Horner commented,
I agree. The amount you pay for an enterprise plan to lack basic features is ridiculous. These are standard basic bot functions, and we should not have to pay thousands of dollars more to have a th...