
Phil Clark
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Total activity17
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Last activity
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Activity overview
Latest activity by Phil Clark-
Phil Clark commented,
The "Type" on a ticket will often be an "Incident" without linking to a specific problem, since the other options aren't suitable, but there's only one customer reporting it - so we don't put it as...
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Phil Clark commented,
This would also be great for us Macros should be able to edit any fields an agent can edit. Something like "Update custom field (date) to be tomorrow" would be super handy, too.
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Phil Clark commented,
I've had this same question - with my use case being: I'd like to run a report to know whether both Option A and Option B were selected in the multi-select. In my case this field is called Problem ...
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Phil Clark commented,
Gab Guinto Ahh that old chestnut - that was 100% it! Thanks so much - it now works exactly as I was looking for. 🙏