Phil Clark

1. Community
2. Feedback - Ticketing System (Support)
3. Linked Problem ticket field not usable by triggers automations macros

The "Type" on a ticket will often be an "Incident" without linking to a specific problem, since the other options aren't suitable, but there's only one customer reporting it - so we don't put it as...

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• Phil Clark
• Created October 05, 2022 22:17
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: ability to set text inputs on custom form fields through macros.

This would also be great for us Macros should be able to edit any fields an agent can edit.   Something like "Update custom field (date) to be tomorrow" would be super handy, too.

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• Phil Clark
• Created September 14, 2022 04:00
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Exporting when you have a multiselect field into 1 row

I've had this same question - with my use case being: I'd like to run a report to know whether both Option A and Option B were selected in the multi-select. In my case this field is called Problem ...

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• Phil Clark
• Created September 06, 2022 03:26
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Displaying organizations with no tickets

Gab Guinto Ahh that old chestnut - that was 100% it! Thanks so much - it now works exactly as I was looking for. 🙏

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• Phil Clark
• Created June 20, 2022 09:58
• 0 votes