Ravindra Singh
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Total activity27
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Last activity
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Activity overview
Latest activity by Ravindra Singh-
Ravindra Singh created a post,
In View Filtering
Hello Zendesk Team, Please include few more filtering options for In-View Filtering, as currently they are very much limited. Thanks, Ravindra
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Ravindra Singh created a post,
Regarding Audit Logs
AnsweredHello Zendesk Team, Please include few more filtering options for Audit Logs, as currently they are very much limited. Thanks, Ravindra
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Ravindra Singh commented,
what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?
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Ravindra Singh commented,
Hello All, Can someone please help me - I want to know the new ticket group created in last 3 months. Thanks, Ravindra Singh
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Ravindra Singh commented,
This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am ...
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Ravindra Singh commented,
Howcome these can be more than 100%, full resolution time is always greater than agent wait time right? Please assist
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Ravindra Singh commented,
Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomai...
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Ravindra Singh created a post,
Creating HR group
AnsweredHello Team, We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https:/...
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Ravindra Singh commented,
Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz...
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Ravindra Singh created a post,
End-users ticket update
Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add...