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Ravindra Singh

Joined Oct 28, 2021

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Last activity Sep 22, 2022

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ACTIVITY OVERVIEW

Latest activity by Ravindra Singh

Ravindra Singh created a post,

Post Feedback - Ticketing system (Support)

Hello Zendesk Team,

 

Please include few more filtering options for In-View Filtering, as currently they are very much limited.

 

Thanks,

Ravindra

Posted Sep 22, 2022 · Ravindra Singh

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Ravindra Singh created a post,

Post Feedback - Developer Platform

Hello Zendesk Team,

 

Please include few more filtering options for Audit Logs, as currently they are very much limited.

 

Thanks,

Ravindra

Posted Sep 22, 2022 · Ravindra Singh

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Ravindra Singh commented,

CommentExplore recipes

what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?

View comment · Posted Jul 14, 2022 · Ravindra Singh

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Ravindra Singh commented,

CommentWriting formulas

Hello All,

 

Can someone please help me - I want to know the new ticket group created in last 3 months.

Thanks,

Ravindra Singh

View comment · Posted Jul 03, 2022 · Ravindra Singh

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Ravindra Singh commented,

CommentExplore recipes

This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.

 

Please assist.

 

View comment · Posted Feb 22, 2022 · Ravindra Singh

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Ravindra Singh commented,

CommentBuilding reports

Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?

 

 

Please assist

 


View comment · Posted Feb 22, 2022 · Ravindra Singh

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Ravindra Singh commented,

CommentTicket management

Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?

View comment · Posted Feb 12, 2022 · Ravindra Singh

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Ravindra Singh created a post,

Post Q&A - Users, groups, and organizations

Hello Team,

We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Regards,

Posted Feb 12, 2022 · Ravindra Singh

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Ravindra Singh commented,

CommentZendesk basics

Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

View comment · Posted Feb 12, 2022 · Ravindra Singh

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Ravindra Singh created a post,

Post Feedback - Ticketing system (Support)

Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.

 

 

Posted Feb 11, 2022 · Ravindra Singh

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