Ravindra Singh
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Last activity
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Recent activity by Ravindra Singh-
what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?
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Hello All, Can someone please help me - I want to know the new ticket group created in last 3 months. Thanks, Ravindra Singh
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This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am ...
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Howcome these can be more than 100%, full resolution time is always greater than agent wait time right? Please assist
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Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomai...
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Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz...
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How to change color of Priority and Ticket solved month, in the given query, please refer snapshot of the query.
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How to enabled Side tickets? I am into Setting>Ticket page, in the entire page there is no option for enabling side conversations?
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What is the difference between end-user role and Contributor?