Ravindra Singh

Total activity

19
Last activity

February 22, 2022 11:02
Member since

October 28, 2021 06:16
Following

1 user
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0 users
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0
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10

Comments

Recent activity by Ravindra Singh

This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am ...
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- Ravindra Singh
- Created February 22, 2022 11:02
- 0 votes
Howcome these can be more than 100%, full resolution time is always greater than agent wait time right? Please assist
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- Ravindra Singh
- Created February 22, 2022 10:28
- 0 votes
Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomai...
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- Ravindra Singh
- Created February 12, 2022 06:07
- 0 votes
Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz...
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- Ravindra Singh
- Created February 12, 2022 03:30
- 2 votes
How to change color of Priority and Ticket solved month, in the given query, please refer snapshot of the query.
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- Ravindra Singh
- Created November 12, 2021 10:01
- 0 votes
How to enabled Side tickets? I am into Setting>Ticket page, in the entire page there is no option for enabling side conversations?
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- Ravindra Singh
- Created November 02, 2021 06:42
- 0 votes
What is the difference between end-user role and Contributor?
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- Ravindra Singh
- Created October 28, 2021 06:16
- 0 votes