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Jason Cornelius

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Activity overview

Latest activity by Jason Cornelius
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    Jason Cornelius commented,

    1. Support
    2. ...
    3. Measuring success
    4. Understanding backlog evolution

    Is there a way to create an equivalent to this report in Explore? I would like to report on Tickets Created, Tickets Solved, and Tickets in Backlog on a historical basis however I have not found a ...

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    • Jason Cornelius
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    • 1 vote
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    Jason Cornelius commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Recording laws and Talk

    Jenny Gillett This was very helpful!  From the description it seemed that Do not record calls (all) would disable call recording entirely, but I didn't realize it could be used in conjunction with ...

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    • Jason Cornelius
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    • 1 vote
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    Jason Cornelius commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Recording laws and Talk

    +1, copying my comment from here. It seems that for outbound calling, the default behavior is for calls to be recorded, even with the "Allow agents to control call recording" setting selected.  I w...

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    • Jason Cornelius
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    • 1 vote
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    Jason Cornelius commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Managing call recording options in Talk

    It seems that for outbound calls the default behavior is for calls to be recorded, even with the "Allow agents to control call recording" setting selected.  I want recording to be OFF at the start ...

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    • Jason Cornelius
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