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Rachel Dehoyos's Avatar

Rachel Dehoyos

Joined Feb 01, 2022

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Last activity Jul 07, 2022

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ACTIVITY OVERVIEW

Latest activity by Rachel Dehoyos

Rachel Dehoyos commented,

Community comment Feedback - Ticketing system (Support)

I agree, I think Zendesk should seriously consider this feature sooner than post 9 months.  My management is frustrated that we can't get rid of erroneous scores and it's to the point where they might start considering other platforms.  Our service reps are also disheartened b/c every time they log in they see their score and if it's falsely low that's not good for morale.

View comment · Posted Jul 07, 2022 · Rachel Dehoyos

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Rachel Dehoyos commented,

Community comment Feedback - Ticketing system (Support)

I'd like to request this feature as well.  I had a customer choose a negative rating on accident, and it's totally skewing one of our support engineer's ratings.  There isn't an easy or good way to get rid of this erroneous rating.  It feels like an admin should just be able to delete it?

View comment · Posted Mar 23, 2022 · Rachel Dehoyos

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Rachel Dehoyos commented,

CommentAccounts and billing

Can I test out the Zendesk community in the standard sandbox?

View comment · Posted Feb 01, 2022 · Rachel Dehoyos

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