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Anita Rajkumar
Joined Oct 16, 2021
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Last activity Apr 24, 2024
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Latest activity by Anita Rajkumar
Anita Rajkumar commented,
Please let me know when this functionality will be fully released ETA
Regards,
Anita
View comment · Posted Jan 12, 2024 · Anita Rajkumar
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Anita Rajkumar commented,
this will work
{% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %}
UDI #: {{ticket.ticket_field_option_title_13823381549204}}
{%else if ticket.ticket_field_option_title_1900002251207 == "Bladder Scanners" %}
UDI #: {{ticket.ticket_field_option_title_13823750041364}}
{% endif %}
View comment · Posted Mar 21, 2023 · Anita Rajkumar
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Anita Rajkumar commented,
changing single quotes - not working
/* custom code - Anita rajkumar */
/*Customer Account Number-Servicing*/
document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = 'Attention: If issue reported is an Possible MDR - ‘STOP and file a SAP Notification or call Customer Service 800-633-5463’';
/* custom code - Anita rajkumar */
/*Products Audited-Audit Request*/
document.querySelector("#request_custom_fields_5196469612820_hint").innerHTML = 'TEST';
View comment · Posted Sep 27, 2022 · Anita Rajkumar
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Anita Rajkumar commented,
The first link is working (document.querySelector)
Second link is not working. Any idea?
View comment · Posted Sep 26, 2022 · Anita Rajkumar
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Anita Rajkumar commented,
any new update on when can we expect the feature to go live (Round Robin assignment) ?
View comment · Posted Feb 03, 2022 · Anita Rajkumar
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Anita Rajkumar commented,
This trigger not adding agent_ooo tag to tickets which are assigned to the agent when agent set him as unavailable. please suggest
View comment · Posted Feb 02, 2022 · Anita Rajkumar
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Anita Rajkumar commented,
First reply time business hours does it excludes the non business hours replies ?
View comment · Posted Jan 17, 2022 · Anita Rajkumar
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Anita Rajkumar commented,
I need to upload data into Location drop down
It has 3000 options in it.
How to handle it? please suggest
View comment · Posted Dec 28, 2021 · Anita Rajkumar
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Anita Rajkumar commented,
It's not prefilling the location field. please suggest
View comment · Edited Dec 30, 2021 · Anita Rajkumar
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Anita Rajkumar commented,
any suggestion/sample code on below requirement
Requirement : - (End –User Window only)
“Last Name”, “First Name”, “Network ID”, “Reports To” and “Location” fields needs be pre populated and read-only for new requests
When “Is this request for someone else?” Field is checked and User Type field is selected as ‘Network Users’ and Email Address filed is entered
View comment · Posted Dec 23, 2021 · Anita Rajkumar
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