Ryan P.
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Total activity84
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Last activity
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Activity overview
Latest activity by Ryan P.-
Ryan P. commented,
Ahmed Zaid awesome, that's what I was looking for. Thanks for the info!
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Ryan P. created a post,
Source IP Addresses for Webhooks
When the Zendesk servers reach out for Webhook connections, what is the source IP addresses for those Zendesk servers? I need to `allowlist` those through our firewall to our target server. Thanks!
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Ryan P. created a post,
Show View description in Agent Workspace
Feature Request Summary: When an Agent selects a View from the list, show the description associated with the View under the View name and above the Filter button (screenshot below). Description...
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Ryan P. commented,
Support informed me that the "Add CC" action is a legacy thing that changed to "Add Follower" with the newer follower and CC experience (as explained in the original post that I didn't fully read 😣...
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Ryan P. commented,
I'm in the same situation as Luke Tyhurst, we have "Enable CCs" checked but the "Add CC" action is not available in our triggers. That functionality would be really helpful for a new workflow we ar...
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Ryan P. commented,
Awesome, I'll be trying that out today. Thanks for confirming @...
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Ryan P. created a post,
Liquid logic markup for ticket tags
Basically I'm trying to mimic a condition for "Tags - Contains at least one of the following - 'foobar'" but as liquid markup. Is there a way for a liquid `{% if %}` to look at ticket tags for the ...
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Ryan P. commented,
Ahmed Zaid I actually posted over in the apps feature request thread and someone there thought it was the `recipient` field (I wasn't sure if it was that or the `via` field). Haven't confirmed that...
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Ryan P. commented,
I'm wondering if anyone knows what Ticket API field this app uses to change the support address of a ticket? Instead of configuring this app, I'd like to setup a Trigger to change the support addre...
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Ryan P. commented,
Thanks again Ahmed Zaid, we might try that app but don't have a sandbox unfortunately. I'm assuming this app uses the Zendesk API to make changes. Which leads me to wondering if I can just do this ...