Ryan P.

1. Email
2. Email documentation
3. Implementing simplified email threading for email applications

Is there a way to determine when this is enabled for our environment? For example, I noticed a "Learn about simplified email threading" link in the email action. Does that mean it's enabled for us?...

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• Ryan P.
• Created June 23, 2022 14:53
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Does updating a ticket from a trigger via API re-run triggers again?

Lou interesting, I didn't know that it loops through the triggers like that. But I would assume an API update would trigger a whole new round of triggers too (since it's a completely separate updat...

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• Ryan P.
• Created June 22, 2022 21:21
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Why is there no "hours since" in the meet any area of automations?

Thanks Dave, I actually read it as such in my head and didn't realize it was opposite. For future reference, support pointed out that this is an intended limitation for automations to avoid uninten...

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• Ryan P.
• Created June 21, 2022 19:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Is Not operator for Comment condition

Thanks Pedro, I actually implemented a very similar solution as what you posted to setup the tags; Adds a "public_comment_present" tag with conditions; Comment is Public and Comment is Present Add...

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• Ryan P.
• Edited June 21, 2022 18:47
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Placeholder for current comment in Trigger (not latest)

Thanks for checking too @..., I've posted over in the feedback area - https://support.zendesk.com/hc/en-us/community/posts/4685129145754-Is-Not-operator-for-Comment-condition 

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• Ryan P.
• Created June 15, 2022 14:38
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Placeholder for current comment in Trigger (not latest)

Thanks for the help Lou but I'm looking to get the comment that is associated with the current update (which caused the trigger execution). The latest comment placeholders will return whatever the ...

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• Ryan P.
• Created June 14, 2022 18:21
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Send email to specific contacts? (not agents nor requester)

Found it, replies make a new ticket (not ideal but understandable). I'll have to ponder this further, seems like the ideal solution here would be a feature to add CC's via trigger action, and then ...

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• Ryan P.
• Created June 10, 2022 19:12
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Send email to specific contacts? (not agents nor requester)

Humm... I see, "Invalid email" when trying the usual multiple addresses formats. Guess we'll have to make distribution lists or something to get around that. What happens when someone replies to em...

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• Ryan P.
• Created June 10, 2022 18:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Send email to specific contacts? (not agents nor requester)

We have the Growth plan and don't have access to side conversations, but the Email Target might be a solution. Are those depreciated too or is it just HTTP targets?? Also, can I put in multiple add...

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• Ryan P.
• Created June 10, 2022 18:27
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Why is there no "hours since" in the meet any area of automations?

FYI, I started a ticket for this limitation and Zendesk Supports' current response (which I take issue with) is: Per further checking, the "Hours since" is really not available under "ANY" of the ...

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• Ryan P.
• Created June 09, 2022 19:07
• 0 votes