Ryan P.

1. Community
2. Feedback - Ticketing System (Support)
3. Why is there no "hours since" in the meet any area of automations?

FYI, I started a ticket for this limitation and Zendesk Supports' current response (which I take issue with) is: Per further checking, the "Hours since" is really not available under "ANY" of the ...

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• Ryan P.
• Created June 09, 2022 19:07
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Why is there no "hours since" in the meet any area of automations?

Sorry, I misspoke, Views, not Triggers. I want to create a View that shows tickets "Less than Closed" or 24 "Hours since closed". That way all recent tickets showed, even if I had a Trigger that au...

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• Ryan P.
• Created June 07, 2022 18:03
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Why is there no "hours since" in the meet any area of automations?

I've just run into this for Triggers too, the "hours since" conditions appear in the ALL list but not ANY list. Odd, since they are both a type of condition, so I'm guessing they were just missed.?.

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• Ryan P.
• Created June 07, 2022 16:36
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Create linked tasks from trigger (maybe Marketplace app?)

Yes, it is coming from a Zendesk ticket Form. We are looking at the SweetHawk Tasks and Subtickets app available in the Marketplace. Seems like it is a highly recommended addon, but are interested ...

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• Ryan P.
• Created April 14, 2022 16:17
• 0 votes

1. Community
2. Zendesk APIs
3. Create or Update User with multiple organization memberships?

Humm... would it be possible to include both `organization_id` (the default org) and `organization_ids` (all org memberships) in the same request?? Similar to how the example shows both an `email` ...

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• Ryan P.
• Created March 10, 2022 16:29
• 0 votes

1. Community
2. Zendesk APIs
3. Create or Update User with multiple organization memberships?

Thanks for the workarounds Greg Katechis It kind of seems like multiple organization memberships are an afterthought and not really supported well in the various user API's (I can list a few defici...

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• Ryan P.
• Edited March 09, 2022 16:45
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. CSS classes available in email actions?

Thanks, that article actually led me to Help center CSS cookbook, which is more of what I was looking for. It doesn't list available CSS classes explicitly but you can gather what some of the class...

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• Ryan P.
• Created February 28, 2022 14:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Condition for public comment not present?

Thanks for the ideas! Both make sense. Yep, just wish the criteria has an "Is Not" operator to make it easy...

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• Ryan P.
• Created December 03, 2021 14:45
• 1 vote

1. Community
2. Feedback - Platform: Apps & Integrations
3. API: Side-load User Organization Memberhips

FWIW, this is our biggest API need. We have 100,000 users that we sync, so needing to retrieve organization memberships for all users will take a long time. We will have a system in place to only p...

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• Ryan P.
• Created November 29, 2021 14:24
• 0 votes

1. Community
2. Zendesk APIs
3. Sideload multiple resources

I think you can comma separate the two; /api/v2/tickets.json?include=users,metric_sets

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• Ryan P.
• Created November 19, 2021 20:22
• 0 votes