Ryan P.

1. Community
2. Feedback - Ticketing System (Support)
3. Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature

Support informed me that the "Add CC" action is a legacy thing that changed to "Add Follower" with the newer follower and CC experience (as explained in the original post that I didn't fully read 😣...

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• Ryan P.
• Created July 13, 2022 16:14
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature

I'm in the same situation as Luke Tyhurst, we have "Enable CCs" checked but the "Add CC" action is not available in our triggers. That functionality would be really helpful for a new workflow we ar...

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• Ryan P.
• Created July 13, 2022 14:18
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Send email to specific contacts? (not agents nor requester)

Found it, replies make a new ticket (not ideal but understandable). I'll have to ponder this further, seems like the ideal solution here would be a feature to add CC's via trigger action, and then ...

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• Ryan P.
• Created June 10, 2022 19:12
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Condition for public comment not present?

Thanks for the ideas! Both make sense. Yep, just wish the criteria has an "Is Not" operator to make it easy...

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• Ryan P.
• Created December 03, 2021 14:45
• 1 vote

1. Community
2. Zendesk APIs
3. Source IP Addresses for Webhooks

Ahmed Zaid awesome, that's what I was looking for. Thanks for the info!

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• Ryan P.
• Created December 13, 2022 18:16
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Liquid logic markup for ticket tags

Awesome, I'll be trying that out today. Thanks for confirming @...

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• Ryan P.
• Created July 12, 2022 12:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Change outgoing notifications email channel based upon Form request?

Ahmed Zaid I actually posted over in the apps feature request thread and someone there thought it was the `recipient` field (I wasn't sure if it was that or the `via` field). Haven't confirmed that...

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• Ryan P.
• Created June 27, 2022 16:01
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

I'm wondering if anyone knows what Ticket API field this app uses to change the support address of a ticket? Instead of configuring this app, I'd like to setup a Trigger to change the support addre...

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• Ryan P.
• Created June 27, 2022 14:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Change outgoing notifications email channel based upon Form request?

Thanks again Ahmed Zaid, we might try that app but don't have a sandbox unfortunately. I'm assuming this app uses the Zendesk API to make changes. Which leads me to wondering if I can just do this ...

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• Ryan P.
• Created June 27, 2022 14:49
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Does "Hours since closed" also catch un-closed tickets?

Well then, seems that I'm at a dead-end with this one. Guess my only hope is that the feature request / feedback gains some traction.

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• Ryan P.
• Created June 27, 2022 12:56
• 0 votes