Meg Gunther
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Total activity92
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Last activity
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Activity overview
Latest activity by Meg Gunther-
Meg Gunther created a post,
Admin Center - Search Function for Groups
The search function in groups only allows you to search based on the start of the group name not from any portion of the name. For example, we have organized out groups to end with - Email, I am tr...
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Meg Gunther created a post,
New team Members Page - additional columns
Hello, Please add a " Show columns" menu in the New Team members page with access to Support - Role Guide - Role Explore - Role Talk - Role Chat - Role Default group Tags User Segments
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Meg Gunther commented,
This is great, but you it would be great if you added a column for role and one for default group.
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Meg Gunther commented,
Thanks! I'll give that a go.
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Meg Gunther commented,
@Julio R. We've recently purchased another company and are moving there teams version of Zendesk in to our Enterprise version. They had 7 support addresses, having the ability to run an Explore rep...
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Meg Gunther commented,
So when using this Metric my results appear to only reflect tickets that were in the deleted queue and then recovered. I know I should be in the hundreds for items that are hitting the suspended q...
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Meg Gunther commented,
I'm working to combine our various instances. I need this for historical purposes, not on new tickets. I'm super confused on why this wouldn't be available. Has anyone found a work around or anythi...
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Meg Gunther commented,
I'm not sure if this is the same use case functionality that is being requested above. We have our Account managers add our support addresses in as BCC when emailing our clients. While a ticket is ...
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Meg Gunther commented,
I had left the role restriction settings blank, just have the JSON and the the group listed in the field below is the ID of the group i want to view the hidden values.
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Meg Gunther commented,
I've installed this on my enterprise sandbox and nothing happens. my hope was to hide specific field values in a drop down so that only a specific group could see them. I thought maybe it was that ...