Meg Gunther
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Recent activity by Meg Gunther-
Ash, 1000% yes, we also need this.
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Hello, I've seen this question asked but do not see it answered, we currently have two slack instances. We do not have a plan to integrate them now, but need both to be able to link in to one singl...
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We also need organization field added to the view. We need to know the true scale of an outage or bug real time. This would give us that.
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I'm getting complaints from my agents about this change, its not gone over well at all. We utilize the sort to locate a problem or its incidents using the sorting by subject. We review for duplicat...
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This is great, but you it would be great if you added a column for role and one for default group.
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Thanks! I'll give that a go.
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@Julio R. We've recently purchased another company and are moving there teams version of Zendesk in to our Enterprise version. They had 7 support addresses, having the ability to run an Explore rep...
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So when using this Metric my results appear to only reflect tickets that were in the deleted queue and then recovered. I know I should be in the hundreds for items that are hitting the suspended q...
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I'm working to combine our various instances. I need this for historical purposes, not on new tickets. I'm super confused on why this wouldn't be available. Has anyone found a work around or anythi...
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I'm not sure if this is the same use case functionality that is being requested above. We have our Account managers add our support addresses in as BCC when emailing our clients. While a ticket is ...