Meg Gunther

1. Admin Center
2. ...
3. Managing your team
4. About the Team members page

This is great, but you it would be great if you added a column for role and one for default group.  

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• Meg Gunther
• Created March 03, 2022 22:59
• 0 votes

1. Explore
2. ...
3. Building and customizing queries
4. Can I report on the received at address in Explore?

Thanks! I'll give that a go. 

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• Meg Gunther
• Created March 02, 2022 17:06
• 0 votes

1. Explore
2. ...
3. Building and customizing queries
4. Can I report on the received at address in Explore?

@Julio R. We've recently purchased another company and are moving there teams version of Zendesk in to our Enterprise version. They had 7 support addresses, having the ability to run an Explore rep...

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• Meg Gunther
• Created March 02, 2022 14:44
• 0 votes

1. Explore
2. ...
3. Building and customizing queries
4. How can I report on the volume of recovered tickets from the suspended queue?

So when using this Metric my results appear to only reflect tickets that were in the deleted queue and then recovered.  I know I should be in the hundreds for items that are hitting the suspended q...

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• Meg Gunther
• Created February 16, 2022 17:09
• 0 votes

1. Explore
2. ...
3. Building and customizing queries
4. Can I report on the received at address in Explore?

I'm working to combine our various instances. I need this for historical purposes, not on new tickets. I'm super confused on why this wouldn't be available. Has anyone found a work around or anythi...

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• Meg Gunther
• Created February 16, 2022 14:45
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Support Needs BCC Option

I'm not sure if this is the same use case functionality that is being requested above. We have our Account managers add our support addresses in as BCC when emailing our clients. While a ticket is ...

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• Meg Gunther
• Created February 08, 2022 17:29
• 1 vote

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Field Manager app

I had left the role restriction settings blank, just have the JSON and the the group listed in the field below is the ID of the group i want to view the hidden values. 

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• Meg Gunther
• Created January 31, 2022 16:37
• 0 votes

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Field Manager app

I've installed this on my enterprise sandbox and nothing happens. my hope was to hide specific field values in a drop down so that only a specific group could see them. I thought maybe it was that ...

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• Meg Gunther
• Created January 31, 2022 16:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

David Gillespie, do we have any update on a time frame for this?  We migrated to teams a while back and are missing the integration.   

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• Meg Gunther
• Created January 13, 2022 16:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

Salvador Vazquez I'm at a loss why this has been marked so low on priority. I do not see any update in the last year when this was posted. Can we please get an update on this? 

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• Meg Gunther
• Edited December 14, 2021 20:12
• 0 votes