Meg Gunther
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Recent activity by Meg Gunther-
Team Members Page - User Count
In the old users you could see the total number of full agent license compared to current usage. In the new team member page this is no longer displayed, once removed this isn't easily accessible. ...
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Admin Center - Search Function for Groups
The search function in groups only allows you to search based on the start of the group name not from any portion of the name. For example, we have organized out groups to end with - Email, I am tr...
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New team Members Page - additional columns
Hello, Please add a " Show columns" menu in the New Team members page with access to Support - Role Guide - Role Explore - Role Talk - Role Chat - Role Default group Tags User Segments
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Explore: Ticket Event History Log / Report
AnsweredHello, we recently ran in to an issue where agents are modifying the Requester on a ticket to a dummy user, marking the ticket as solved, and then reassigning the requester. I am trying to find a g...
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Trigger setup menu opens old settings
Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will sometimes open in the old window with the orange side bar, inside of the current ad...
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Export Query default should default to your last selected export type
by default all exports are IMG, It would be helpful if Zendesk captured and used the most recent method of export for any query. If you exported query A as an excel, then when moving to query B it...
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Search Icon, reloads search widget
To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboard. This is functioning as expected. However doing the same steps, but repla...