Recent searches
No recent searches
Mazriff Mazalan
Joined Oct 26, 2021
·
Last activity May 29, 2024
Following
0
Followers
0
Total activity
42
Votes
32
Subscriptions
8
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mazriff Mazalan
Mazriff Mazalan commented,
Hi Kasper,
Could I check with you if this feature would be available end of this Q4?
Thanks!
View comment · Posted Dec 09, 2022 · Mazriff Mazalan
0
Followers
0
Votes
0
Comments
Mazriff Mazalan created a post,
Feature Request Summary:
Macro: Add attachment functionality in 'Side conversation via email' actions
Description/Use Cases:
Agents need to manually add attachment on the same macros they are using. Adding attachment button would allow agent to use macro and send quick email to our stakeholder without having to attach same document.
Business impact of limitation or missing feature:
Add attachment only available on 'Comment/description' action. This could be extended to side conversation via email and also child ticket.
Posted Sep 14, 2022 · Mazriff Mazalan
19
Followers
17
Votes
10
Comments