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Mazriff Mazalan's Avatar

Mazriff Mazalan

Joined Oct 26, 2021

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Last activity May 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Mazriff Mazalan

Mazriff Mazalan commented,

Community comment Feedback - Help Center (Guide)

Hi Kasper,

Could I check with you if this feature would be available end of this Q4?

Thanks!

View comment · Posted Dec 09, 2022 · Mazriff Mazalan

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Mazriff Mazalan created a post,

Post Feedback - Ticketing system (Support)

Feature Request Summary: 

Macro: Add attachment functionality in 'Side conversation via email' actions

Description/Use Cases: 

Agents need to manually add attachment on the same macros they are using. Adding attachment button would allow agent to use macro and send quick email to our stakeholder without having to attach same document.

Business impact of limitation or missing feature:

Add attachment only available on 'Comment/description' action. This could be extended to side conversation via email and also child ticket.

Posted Sep 14, 2022 · Mazriff Mazalan

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