cunningj

Tipene, apologies for the long delay in replying.  Please let me know we should connect to run a test import to demonstrate the behavior.  I have verified that it is still happening.  Thanks,

James

When using the Ticket Bulk Import endpoint, I am also seeing all public comments from agents automatically apply the default Agent Interface signature.  This is not expected and is not wanted.  

Ticket status is primarily ‘closed’ but all statuses are present for one or more tickets.  I am not setting archive_immediately, nor do I want to do so. 

Is there a way to inhibit this behavior other than deleting the active Agent Interface signature setting?

How can I read the email field value within an active Web Widget Classic form.

I cannot find a zE() function that will return the value of a field.