Caroline Scott
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Last activity
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Activity overview
Latest activity by Caroline Scott-
Caroline Scott commented,
This is also a must for us, because of the way attachments are shown on articles now they are part of the article, so even if I add a list of items with links to the attachments I am basically dupl...
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Caroline Scott commented,
I have this scenario. Our finance team use our Zendesk instance to contact members of staff across the organisation. Not all of the staff members use Zendesk but are all agents, light or full agent...
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Caroline Scott commented,
I want only admins to have access to private groups (so all tickets) but other non admin agents SHOULD have access to suspended tickets. This needs to be a separate role condition.
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Caroline Scott commented,
Being able to send emails via our business servers is also a request from my organisation, any update on this?