Anna Billings
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Total activity19
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Last activity
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Activity overview
Latest activity by Anna Billings-
Anna Billings commented,
+1 for just being able to do this as a trigger. Additionally, it looks like the layout for webhooks has changed since this article was created and it could use a refresh to match what's current in ...
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Anna Billings commented,
We have a lot of Light Agents in our org and I'd love to be able to exclude them from our reports more easily. Currently it's very labor intensive to make sure they're left out of reporting.
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Anna Billings commented,
What are the full parameters around which past interactions will show up? I see some customer profiles with a long list of past interactions shown on a ticket - some of which are archived tickets -...
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Anna Billings commented,
I agree, this would be a great feature to add for customers to have agency over their messaging experience. It would be helpful to provide the customer with an option to either start fresh with a ...
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Anna Billings commented,
It would be helpful to provide the customer with an option to either start fresh with a new ticket, or continue with the existing messaging. While testing, I have found it annoying that there is no...
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Anna Billings commented,
Agreed, this is essential for our workflows that we have something like this to work so that agents aren't constantly refreshing their screens to keep up with the unassigned queues.