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Jacob Clarke

Joined Dec 07, 2021

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Last activity Dec 08, 2021

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Latest activity by Jacob Clarke

Jacob Clarke commented,

CommentSalesforce integration

Dwight Bussman Zendesk asks each user to authenticate their license before viewing drill down information within ticket view. Are you saying that the authentication requirement is a bug and the intention for ticket view is for all SFDC users to be able to see all ticket data?

 

I just want to make sure that if we opt into using Ticket Sync over Ticket view that all SFDC users will be able to see the contents of the ticket (more than just the ticked id, Subject, status, and dates) 

View comment · Posted Dec 08, 2021 · Jacob Clarke

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Jacob Clarke commented,

CommentSalesforce integration

@... Thank you for the note! Just confirming that all users can not only see the ticket but also the ticket thread. We recently implemented Ticket view and realized non zendesk users can't view or drill down into the ticket details. 

View comment · Posted Dec 08, 2021 · Jacob Clarke

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Jacob Clarke commented,

CommentSalesforce integration

Are you able to see ticket details/comments within the salesforce case without a zendesk license? For example if a leader on another team who does not use zendesk wanted to view a ticket within salesforce (would the ability to edit) would they be able to?

View comment · Posted Dec 07, 2021 · Jacob Clarke

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