Jacob Clarke
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Last activity
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Activity overview
Latest activity by Jacob Clarke-
Jacob Clarke commented,
Dwight Bussman Zendesk asks each user to authenticate their license before viewing drill down information within ticket view. Are you saying that the authentication requirement is a bug and the int...
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Jacob Clarke commented,
@... Thank you for the note! Just confirming that all users can not only see the ticket but also the ticket thread. We recently implemented Ticket view and realized non zendesk users can't view or ...
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Jacob Clarke commented,
Are you able to see ticket details/comments within the salesforce case without a zendesk license? For example if a leader on another team who does not use zendesk wanted to view a ticket within sal...