Russell King
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Last activity
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Activity overview
Latest activity by Russell King-
Russell King commented,
Hey @Patrycja Walencik - As mentioned if the trigger to add an email to a record in Zendesk is the addition of the unique BCC address supplied on the Zendesk record that email should be added to th...
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Russell King commented,
Me again... This is still an issue as we have a lot of internal emails back and forth amongst the team who all use their primary email to log into Zendesk and therefore rendering the BCC email forw...
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Russell King commented,
Hi Patrycja, Please can you explain what this will achieve and the implications of removing all email addresses from the block list? I assume you mean all of our internal / my colleague emails tha...
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Russell King commented,
Hi Pati, Thank you, I appreciate you taking the time, but this is exhausting! I've seen the updated article and it has been re-written to cover all the actions this feature can do, which has zero ...
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Russell King commented,
Good morning (from the UK) I arrived here from another thread I follow relating to a feature not working - Using the BCC email address for external email messages We have connected our email acc...
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Russell King commented,
Unless I have missed a communication I haven't seen any update, response or fix for this issue? So in answer to Cristen Scolastico's enquiry the answer is not to worry about losing emails, as you ...
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Russell King commented,
This BCC / FWD feature still isn't working and you've rolled out an update to the Deal record > left margin UI which neither fixes the issue or improves the navigation of the deal record. The BCC /...
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Russell King commented,
As already mentioned this feature doesn't appear to work. I notice that it says the subject line MUST include FW: or FWD: in the subject line. Really? I tend to (want) to use this feature for cop...