Gaby Bitar
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Total activity22
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Last activity
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Activity overview
Latest activity by Gaby Bitar-
Gaby Bitar commented,
Hi Raphaël Péguet - Officers.fr, Yes I did, I used the Users/me api to grab the current users ID number and add that to a variable - https://developer.zendesk.com/api-reference/ticketing/users/user...
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Gaby Bitar created a post,
Hide specific articles from Search
I would love to know if there is a way to hide specific articles from Search results and instant search either by using tags or anything else.
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Gaby Bitar commented,
Ahmed Zaid Thank you, it worked!
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Gaby Bitar commented,
Ahmed Zaid is there no way to determine what User Segments an end-user belongs to?
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Gaby Bitar created a post,
User Segment API not working for end user
AnsweredI am trying to pull which user segment the current logged in end user belongs to. I am currently using the "GET /api/v2/users/me" to retrieve the current users ID and using that ID to try to pull t...
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Gaby Bitar commented,
Eric Nelson I don't need to suspend users anymore and tried it with updating the User's custom roles and that updates instantly. There must be something with the Suspension field that delays in upd...
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Gaby Bitar commented,
Hey Eric Nelson , thank you so much for all of your help. Sorry for the late response was out of the office. This method worked great for me!
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Gaby Bitar created a post,
Can a user be moved to Light Agent role type via API or any workaround?
AnsweredWould love to be able to change an Agent's role-type to Light Agent. Is there any way to do this? or is there absolutely no way to do this? Thank you.
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Gaby Bitar commented,
Eric Nelson I tried using this and I am still getting the same issue. As I do get a success popup notification saying the user was suspended, it doesn't update the API instantly, it updates after t...
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Gaby Bitar commented,
Eric Nelson Yes, the user suspension event doesn't happen until the app refreshes. Even if I use location.reload(); it doesn't work until the page refreshes completely.