Recent searches


No recent searches

Natalie Delapaz's Avatar

Natalie Delapaz

Joined Aug 26, 2022

·

Last activity May 18, 2023

Following

0

Followers

0

Total activity

3

Votes

0

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Natalie Delapaz

Natalie Delapaz commented,

CommentBuilding reports

What is the definition of Tickets updated. When in dig into that metric it seems like it is only showing solved tickets but I thought that was Ticket resolution? and Tickets updates vs Agent Updates the latter can reflect multiple updates in 1 ticket vs the former is ticket updated in any number of ways only shows as 1 because its counting it at a ticket level. 

 

View comment · Edited Aug 26, 2022 · Natalie Delapaz

0

Followers

0

Votes

0

Comments