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Natalie Delapaz
Joined Aug 26, 2022
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Last activity May 18, 2023
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Latest activity by Natalie Delapaz
Natalie Delapaz commented,
CommentBuilding reports
What is the definition of Tickets updated. When in dig into that metric it seems like it is only showing solved tickets but I thought that was Ticket resolution? and Tickets updates vs Agent Updates the latter can reflect multiple updates in 1 ticket vs the former is ticket updated in any number of ways only shows as 1 because its counting it at a ticket level.
View comment · Edited Aug 26, 2022 · Natalie Delapaz
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