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Kyara Zamora's Avatar

Kyara Zamora

Joined Aug 17, 2022

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Last activity Jan 26, 2023

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Latest activity by Kyara Zamora

Kyara Zamora commented,

CommentZendesk Support app for mobile

My team has the Zendesk app on their phone and they are receiving notifications on new tickets BUT certain new tickets have a trigger setup to Auto-solve it since it does not require a response. The Zendesk App is notifying them of this new ticket but when they go in to view it is already solved. So is there a way on the Zendesk App to TURN OFF notifications for these auto solved tickets. Technically they should only see New and Open status ticket notifications, the same way it is setup on their desktops

View comment · Posted Jan 26, 2023 · Kyara Zamora

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