Dakota

I think it would be very helpful in the backend of trigger creations for users if the history of a ticket also listed what it was in that trigger that made it fire. In my opinion, it would users know how to clean up or reorganize/restructure triggers when they aren't firing the way we want them to.

So upon creating triggers, channels, views, etc for our Support Team we've noticed that when a ticket reaches its final closed status and a customer replies to that thread in their email it triggers a "New Ticket" under the channel Closed Ticket and does not assign to our grouping properly. 

After talking with a live agent, there is currently not a way to set up a trigger/automation on this to "re-assign" that "New Ticket" to the previous agent assisting them – because this isn't a new topic just a continuation of the customer just now responding after 4+ days once triggered to close it would be extremely helpful for that reopened ticket to trigger back to the agent's assigned inbox.