Dakota
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Last activity
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Activity overview
Latest activity by Dakota-
Dakota created a post,
Expanded Ticket History Details of Triggers
I think it would be very helpful in the backend of trigger creations for users if the history of a ticket also listed what it was in that trigger that made it fire. In my opinion, it would users kn...
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Dakota created a post,
Reassigning Customer Re-opened Tickets
So upon creating triggers, channels, views, etc for our Support Team we've noticed that when a ticket reaches its final closed status and a customer replies to that thread in their email it trigger...