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Jordan Crawford

Joined Mar 01, 2022

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Last activity May 01, 2024

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Jordan Crawford commented,

CommentBusiness rules

I think this article might be missing some conditions.

I was looking for the definition of Ticket: last modified date vs Tickets: hours since update. It says above for hours since update, that this is ANY update even a trigger or automation.

Can the same be said for last modified date?

View comment · Posted May 24, 2023 · Jordan Crawford

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Jordan Crawford commented,

CommentUsers, groups, and organizations

I have the same question too. Why is the default role being set to contributor when upgrading an agent? Can this be changed somewhere? I've looked but haven't found anything. I would think Light Agent should be the default too.

View comment · Posted May 12, 2023 · Jordan Crawford

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