Jordan Crawford
-
Total activity29
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes20
-
Subscriptions5
Activity overview
Latest activity by Jordan Crawford-
Jordan Crawford commented,
Unfortunately when I say this is important I mean important to agents and managers assigning work in the support views, not in an Explore report.
-
Jordan Crawford created a post,
Getting the GROUP assigned date in a view
AnsweredWith several escalation groups, it's really important to know at a glance when a ticket was assigned to a group. I tried using the "Assigned" value in the view, but it turns out that's just the las...
-
Jordan Crawford commented,
We are opening a ticket for this, but want to comment and +1 as well, as we are highly concerned as this is making our end users think their accounts have been compromised when they have not been.
-
Jordan Crawford commented,
Wholeheartedly agree. Other systems I have used managers could use their discretion to exempt unfair ratings that had nothing to do with the agent. It's unfair for agents to see scores that have no...