Jordan Crawford
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Total activity42
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Last activity
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Activity overview
Latest activity by Jordan Crawford-
Jordan Crawford commented,
I think this article might be missing some conditions. I was looking for the definition of Ticket: last modified date vs Tickets: hours since update. It says above for hours since update, that this...
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Jordan Crawford commented,
I have the same question too. Why is the default role being set to contributor when upgrading an agent? Can this be changed somewhere? I've looked but haven't found anything. I would think Light Ag...
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Jordan Crawford commented,
I think this article could be enhanced. It would be great to have a checklist of things you can check. I am essentially working with some duplicate groups that were created at different times, and....
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Jordan Crawford commented,
Unfortunately when I say this is important I mean important to agents and managers assigning work in the support views, not in an Explore report.
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Jordan Crawford created a post,
Getting the GROUP assigned date in a view
AnsweredWith several escalation groups, it's really important to know at a glance when a ticket was assigned to a group. I tried using the "Assigned" value in the view, but it turns out that's just the las...
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Jordan Crawford commented,
We are opening a ticket for this, but want to comment and +1 as well, as we are highly concerned as this is making our end users think their accounts have been compromised when they have not been.
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Jordan Crawford commented,
Wholeheartedly agree. Other systems I have used managers could use their discretion to exempt unfair ratings that had nothing to do with the agent. It's unfair for agents to see scores that have no...