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Sayako Kawata's Avatar

Sayako Kawata

Joined Sep 05, 2024

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Last activity Sep 05, 2024

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Sayako Kawata commented,

CommentBusiness rules

"Hours since pending" - If we re-save the ticket from Pending to Pending, will it reset the clock, or will it take the first Pending timestamp? Example scenario is, if we update a different field to a Pending ticket and then save as Pending again.

View comment · Edited Sep 05, 2024 · Sayako Kawata

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