Rev3nged

Hey Gab.

Thanks for that, however, at times, the requester will update the ticket after they submit a satisfaction survey.

Basically, I will need to have the query pull the date of submission when a requester submits their survey. Would this be possible?

Hi all.

I hope you can assist with this :)

What I am trying to do is create a query similar to the "% Satisfaction score (Today) calculated metric. However, I would like to retrieve the satisfaction-scored tickets within a specific time period. Generally the week prior, so in week 40, I would like to pull all of the tickets which received a satisfaction reply from week 39.

 

Is this possible through the date range calculations or Standard metric calculations?

 

Thank you in advance!