Kaycee
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Total activity20
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Last activity
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Activity overview
Latest activity by Kaycee-
Kaycee commented,
What!! We have done so much work to get our dashboards up to scratch and they are going to be useless! This shouldn't be allowed. Are we going to be reimbursed for the resource used to create the d...
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Kaycee commented,
I am currently testing triggers on sandbox. We have some tickets that solve automatically and sends an auto response. However, when I respond to an auto solved ticket, it's not reopening? Is this t...
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Kaycee created a post,
Embedding forms into articles
How are we able to embedded forms into articles. We are looking for a button saying was this article helpful, with yes and no answers. If no is selected we are hoping to bring the form dropdown ont...
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Kaycee created a post,
Embedding forms into articles
How are we able to embedded forms into articles. We are looking for a button saying was this article helpful, with yes and no answers. If no is selected we are hoping to bring the form dropdown ont...
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Kaycee created a post,
Team members page not showing the correct number of licenses
At the moment we have 73 licenses in use. If we go on roles it shows the 73, if we add them up it's 73 in use. If we go onto team members it's showing 0 out of 74 seats remain?? Why is team members...
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Kaycee commented,
Hello. Thank you for your response. We can configure the chart however we are unable to only export 20 fields. Is there a way we can export ALL of the fields. We have stakeholders wanting to see wh...
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Kaycee commented,
This would be useful we are in the same situation
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Kaycee created a post,
How to export the full list of drill through fields
AnsweredWe have users asking what drill through fields they can use and unfortunately we are unable to provide a list as there is no option to see them all or export a blank template. How can this be done ...