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Ebram Shehata
Joined Oct 16, 2021
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Last activity Dec 28, 2023
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Latest activity by Ebram Shehata
Ebram Shehata commented,
Community comment Q&A - AI and automation
HI Gabriela
Thank you for your response ,
Subdomain https://shein.zendesk.com/agent/
This is Example https://shein.zendesk.com/agent/tickets/53773244 this agent got a bad Survey but i tried to figure out so i clicked on the survey to try to change the survey and it Changed !!
Agent send the link to end-user by write this code on replies "{{dc.satisfactionrate}}"
then agent click on highlighted button to open in another browser "without any login Credential"
u can access by https://help.shein.com/requests/53773244/satisfaction/new/eFW1b7aT0waI3k28jjNSiNUQJ?locale=8&intention=16 open incognito window
View comment · Posted Oct 26, 2021 · Ebram Shehata
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Ebram Shehata created a post,
Post Q&A - AI and automation
Hi All
We Found agent can change the CSAT by open Like of survey to another browser and give Good Survey
Are there any way to try found all agents doing this action ?
Posted Oct 24, 2021 · Ebram Shehata
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